Terms and Conditions

1. Introduction

Welcome to our platform. These Terms and Conditions govern your use of our website and services. By accessing our platform, you agree to these terms in full. If you disagree with any part, you must not use our website.

2. Definition of Roles
   • Platform:The digital marketplace facilitating direct material purchases and service connections.
   • Buyers:House owners, interior designers, renovators, and kitchen specialists purchasing materials.
   • Suppliers:Entities selling stone and building materials through the platform.
   • Fabricators:Independent contractors handling material fabrication and altering.
   • Installers:Independent contractors handling material installation.

3. Platform Role & Payment Structure

• Material Sales Only:The products or building materials sold in the platform are without any value-added services.
• No Markups:The platform does not add hidden marketing markups to labor charges.
• Direct Contractor Payment:Buyers pay fabricators and installers directly for added-value services.
• No Escrow:The platform does not collect, hold, or process payments for third-party labor.
• Independent Contractors:Fabricators and installers operate as independent businesses, not agents.
• Transparency:All material costs are itemized before checkout while fabrication and installation fees are for reference purpose only.

4. User Responsibilities

• Sole Responsibility: Buyers are solely responsible for calculating and purchasing the required material quantities.
• No Wastage Liability: The platform is not liable for material shortages or excess wastage ordered by the Buyer.
• Reorder Variance: Additional quantities ordered later may come from different batches, causing minor color variations.
• Slab Inspection:Buyers should inspect slab batches for dye-lot consistency before fabrication.
• Contractor Liaison:Buyers coordinate directly with their chosen or referred installer.

5. Fabricator and Installer Arrangements

• Independent Status:Fabricators and installers are independent service providers, not employees of the platform.
• Direct Contracts:Service agreements for fabrication or installation exist solely between the Buyer and the respective service providers.
• Payment Dispute:The platform is not liable for disputes regarding independent fabrication or installation quality.

6. Logistics, Delivery, and Self-Pickup

• Self-Pickup Logistics: Buyers choosing self-pickup must arrange and coordinate their own transport vehicle and labor.
• Delivery Address: For delivery, Buyers must provide a precise address, specifying either the fabrication factory or the job site.
• Delivery Charges:Transport fees are calculated separately and itemized in the final invoice.
• Address Accuracy: The platform is not responsible for delayed or failed deliveries caused by inaccurate address details.
• Third-Party Transport: For self-pickup, the platform is not liable for material damage caused by the Buyer’s hired transport provider.
• Risk Transfer:Risk of material damage passes to the Buyer immediately upon self-pickup collection.
• Access Requirements:Buyers must ensure delivery trucks have clear, legal access to the site.
• Unloading Labor:Buyers must arrange heavy lifting manpower.
• Transport Non-Refundable:Once a delivery is attempted or completed, transport charges are non-refundable.
• Missed Deliveries:Redelivery fees apply if the site is inaccessible or lacks receiving personnel.

7. Limitation of Liability

• Material Variance:The products feature inherent variations in color, veining, pattern an imperfections or impurity in product itself or between separate production batches.
• Indirect Damages:The platform is not liable for project delays or consequential financial losses.

Return and Refund Policy

1. Strict No-Return Policy

• All Sales Final: All products sold through the platform are strictly non-returnable and non-exchangeable.
• No Change of Mind: We do not accept returns or issue refunds for change of mind or ordering errors.
• Quantity Overorders: Excess materials resulting from buyer calculation errors cannot be returned for credit.

2. Exceptions for Manufacturing Defects

• No Transit Coverage: Material damage occurring during transit or transportation is strictly excluded from claims.
• 24-Hour Window: Manufacturing defects on materials must be reported within 24 hours of receipt.
• Verification Required: Buyers must provide clear digital photographs of the defects to qualify for a claim.
• Right to Reject or Approve: The platform reserves the absolute right to reject or approve any defect claims.
• Professional Inspection: The platform may send designated professionals or technical experts to the site or factory to inspect the reported materials.
• Remedy Limitation: Valid claims are limited to an identical product replacement or store credit, not a cash refund.
• Installed Materials: Once a quartz or sintered stone slab is cut, fabricated, or installed, no damage claims will be entertained.
• Return Transport:The Buyer covers all transportation costs for returning eligible standard items.